To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@sytongtech.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Sending back the items without Claiming to us in advance will not be accepted.
You are welcome to contact us for any return questions via sales@sytongtech.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
If the goods is used and can not be sold again as a new item, returning will be refused.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please be noted that it will take some time for your bank or credit card company to process and post the refund too.